Nutrisystem

3123 Nutrisystem Consumer Reviews and Complaints


While specific drugs for the short term solve the situation, the unpleasant side effects are certainly not worth it, plus they never present more than a short-term solution. Explain why you are making this decision and ways they can help you succeed. Chat with your counselor. We will be taking a look at your account and reaching out shortly. Plenty of helpful information here. BM Browb Mwanza Apr 26, The most important thing for me is that it is working.


The email was courteous, professional, and apologetic for the experience I had. The rep went on to offer replacement of the damaged food items I had received and encouraged me to give their company another try.

In light of this swift response and their sincere desire to ensure that I was happy with their product and service, I am revising my review. I accepted a ready-made menu that containing some items that I did not enjoy.

In the future, I will make a point to select food items that I now know to be more to my liking than others. I am very pleased and heartened by Nutrisystem's timely reply and concern for my purchase. They deserve a second chance. I ordered my month's supply of diet food from Nutrisystem with high hopes. When the food shipment arrived, most of the frozen breakfast items were broken into small bits; when I opened the packages, the bits fell out. Then I tried the frozen lunches.

Since I take these to work, the only heating option is microwave. Anything with bread or chicken comes out chewy, gooey, and icy cold in the center. It actually made me gag and lose my appetite, which wasn't the diet plan I expected. I am very careful when reading agreements, and for this item to be overlooked was no easy feat. Fineprint at the end will do that to you.

To add insult to injury, the obnoxious customer service person on the phone refused to accept my cancellation until she badgered me with questions and hard sell tactics in a desperate attempt to keep me buying their awful food.

Overall, this was a horrible experience. I will never use or recommend Nutrisystem again. We are so sorry to hear about your poor experience with the delivery of your foods, the food itself, and the representative you dealt with. We will be taking a peek at your account and reaching out soon. Was not satisfied with the taste of most of the foods, had to throw it away and buy something else, and most of the desserts had an ok flavor, And a lot of meals with cheese.

I was not happy with that. My first order included items I didn't order and one that I'm allergic to its ingredients. I was told by one person the items were probably substitutions and when ready they would be replaced. When I called the customer service lady was very rude, basically stated I was lying and wouldn't allow me to speak to a supervisor.

I'm very disappointed with the service I receive so I will take my business to a place that has better customer service. Went thru a few months of products. Following it closely and exercised Sent email to customer support and I was told to think of it as not wasted but I received nutritional food with fiber Now I know why it only got one star. Weight loss system worksstale product and no one to answer to except counselors with no control. I emailed three correspondences to FIVE different departments only to receive a notice that they don't reply to emails because they were too busy.

I also included to them pictures of the moldy carrot cake, along with the packaging that states the date is still okay. The oatmeal is so stale it sticks to the side of the package and had to pour hot water in the bag to get the product out. Chocolate covered pretzels are stale. We did call and the rep was very nice and stated that she couldn't do anything except replace our stale food. How many packages were bad?

I honestly didn't count how many items I threw awayat their prices ANY wasted product is too many! Doesn't anyone there want to see a photo of the stale food? Does anyone there care? VERY poor about keeping the customer happy, however, are not timid about selling you the program. Shame on you, Nutrisystem. We are sorry to hear about the spoiled and stale items you received.

We will be reviewing your account and reaching out soon. I am not sure why in today's time of electronics that it takes so long to get the information. We are sorry to hear that it took you so long to receive the information you needed for the program. We will be reaching out shortly.

Pleased with the conversation with my counselor. I feel I have a better handle on what I should be doing. I am looking forward to losing the weight I have set my goal for. Thank you very much for your help. We are happy to hear that you feel like you understand the program better after speaking with one of our counselors. Please let us know if there is anything else we can do to help! I wrote in with a few complaints about some of the food I received; some broken food, bags not sealed and crushed muffins.

Allison was very helpful and courteous and was able to change my mood. Thank you Allison for being pleasant and helpful. Thank you for the kind words! We will be sure to pass this compliment onto Allison.

Keep up the excellent work on the program, Chris! I didn't know this when I originally call to cancel my account. Not that I like it, I understand that it was to be paid now.

I was on hold for several minutes and when he finally came back he proceeded to tell me that his supervisor was at lunch and would called me back when she returned, "Oh and by the way here's your confirmation for your cancellation". At that time I received an email from my PayPal account, advising me that I just made a payment to Nutrisystem. The man had the nerve to charge my account while he had me on hold. I have called every day, each rep has told me what he did was ok.

This is so sad, that he could do this behind my back and it be ok. My call is being reviewed now sure it is but, we all know how this is going to end. I will continue to call each day until I get a callback.

He knew what he was doing was wrong, why else would he have to sneak and charge me. I want an apology and someone to tell me what he did was wrong! If I were Marie Osmond, I wouldn't want to be known as a spokesperson for a company that has such bad reviews. BBB alone has 99 bad reviews and I am getting ready to add another. I guess that wasn't necessary to be said. We are sad to hear about the way you were treated when calling.

This is NOT okay. After the 3rd call to NutriSystem about a late order, Beth finally came online and made a return customer — yet again — out of me.

We are so happy to hear that Beth was able to straighten things out for you. We wish you continued success on and off the program. Rachel was very helpful in helping me to better understand my needs while on the plan and I am very thankful for her professionalism.

So far I am enjoying being on Nutrisystem. All of the food does taste very good. The only negative thing is that when I first order they did not tell me that there was so much chocolate in the turbo box. I specifically requested no chocolate. Maybe training is advisable for people helping people to order food. Thank you very much. We are so happy that Rachel was able to help you get started on the program. We are sorry that you received so much chocolate after requesting no chocolate.

We will be sure to pass this along for coaching. Best wishes as you continue on the program. I have been overcharged. Counselors at Nutrisystem keep telling me the issue has been addressed but I do not receive a refund.

This is very upsetting and seems to me to be a bit fraudulent. Please refund my money! We are sorry to hear the NuMi promotion fell off after placing the order. I have been on the Women's Uniquely Yours Program for 13 months, and have lost over 90 pounds. The frozen food is amazing, and I was never hungry or felt deprived. The delicious snacks and double chocolate muffins have kept me satisfied and I never felt deprived.

Thank you for the kind words and keep up the awesome work! Canadian turkey bacon egg and cheese muffin missing cheese - Thank you for the response. I did not to think to take a picture of the back with the information.

If this occurs on the next I will. The cheese was missing on two of the sandwiches out of four on this order. I was trying to explain to the last counselor that I spoke to what was happening to me with eating the food and that it was making me sick. This is not in regards to Kim in returns. Kim was helpful and very nice to me.

Anyway, the last counselor I spoke to was so rude and talked over me and would not let me finish my sentence. It's really upsetting that I did not write her name down. It would be the counselor that I spoke to before I spoke to Kim. We are so sorry that you had such a poor experience.

We will definitely be looking into this and reaching out soon. I had a question about my food. Chat with your counselor. Very helpful but our chat was interrupted. I need to know how to continue after the first week. I am still confused on how to continue after the first week. Thank you for reaching out. We will be assigning this to a member of the Consumer Experience team to reach out and assist you.

The quality of food was pretty good with several options to choose from. Unfortunately when they were out of stock they substituted other food! Changing your plan such as delivery frequency was very difficult and why I left. Thank you for the feedback. We are sorry that you left for those reason.

We will be reaching out to get further information. Have a good one! Over the last several months, I have tried over and over to resolve an ongoing problem with order fulfillment. Customer service refused to help and refused my repeated requests to escalate the issue and finally Nutrisystem decided to dump me. Even in my last e-mail communication with Nutrisystem where I yet again outlined the problem, the reply back from Nutrisystem completely ignored the majority of what I wrote.

It looks like if Nutrisystem doesn't say anything about the problem, then it magically doesn't exist somehow. This shows that Nutrisystem has drastically fallen in terms of focusing on customer needs and flat out refuses to deal ethically with the customer. We sincerely apologize for your experience. We certainly do not want a long-time member to feel such a way.

We will be investigating this and reaching out soon. I have had a couple questions for your people there and I emailed them for a answer. First reply was very fast, second was a bit slower but they explained to me the reason why. I have been very satisfied with everything from Nutrisystem!!! Thank you for your patience and understanding. We are happy to hear you got the answers you needed.

We wish you the best of luck on the program! This is the 2nd time I've been on the NutriSystem plan. First time was a hit. Lost almost all my weight and kept it off for over a year.

Just a little more weight to lose so I ordered again for 2 months. First shipment arrived on time and the food was terrific. Second shipment has the frozen food arrive a couple days late.

The 2nd shipment of non frozen food is still not here after being over a week, now almost a week and a half late. How am I to stay on the regiment with half the menu missing for over a week?

My assistant called NS as she ordered for me and asked for help—reimbursement— compensation of some sort. The reply from Nutri system? I even referred you to my sister and brother in law— who both signed up. We apologize that your 2nd order took longer than expected to get to you. We completely understand how this can throw someone off.

We will be looking into this and reaching out. I sincerely appreciate all the help that Sheila offered. I won't hesitate to contact your Team Rep should I have other questions.

See three emails I've previously sent. You don't honor your own company's policies. Food was extremely poorly packed, melted and opened packaging. We are sorry that you had such a poor experience with us.

We will be taking a look at your account and reaching out shortly. Customers can benefit from an online health tracking platform and individualized counseling from dieticians and weight loss coaches. Nutrisystem offers separate plans for men and women, with different options and price points customized to your weight loss goals.

With meals containing 12 grams or less of sugar, Nutrisystem takes the guesswork out of choosing optimal low-glycemic foods to stabilize blood sugar -- which could be good for people with any degree of insulin resistance. Any busy person who does not have time to prepare their own meals would benefit from having frozen and other pre-packaged meals and snacks delivered to their home.

Nutrisystem will ship all the food you need to your doorstep, with free shipping included. You can also find their products on QVC, at Costco and at several major grocers and mass retailers like Kroger and Walmart.

Transition and maintenance plan: This program provides long-term fat loss success rather than just focusing on initial weight loss, which is important for those who need to establish lifelong healthy habits.

Protein is important for organ function and building muscle. Select lean cuts of beef or extra-lean ground beef when you're eating red meat. Remove skin from chicken before cooking.

Choose lean turkey or roast beef as a replacement. Vegetarians can get plenty of protein from soy, nuts, beans and seeds. Lentils, legumes, and beans are excellent sources of fiber and protein.

Eat low-fat dairy for a source of protein, including low-fat cheeses and nonfat yogurt. Eat more fresh fruits and vegetables. Fruit helps to satisfy your sweet tooth thanks to its natural sugars, while fresh vegetables help your stomach fill up more quickly. Fruits and vegetables contain fiber to help you feel full quickly. Eat what is in season and eat fruit and vegetables for snacks or, for dessert. When you eat apples in the fall, for instance, or cherries in late summer, it might as well be an indulgent dessert.

Cut up celery, carrots, peppers, broccoli or cauliflower and dip them in a light salad dressing or hummus. Use vegetables as a main dish. For example, make a stir-fry or a hearty salad and add just a few ounces of cooked chicken, salmon or almonds. Eat more whole grains and cut simple carbs. Whole wheat bread, oatmeal, whole wheat pasta, sweet potato, and brown rice are all excellent sources of energy and sources of nutrition.

Combined with the right combination of proteins and vegetables, whole grains are perfect all-around nutrition. This gives you energy quickly but then comes with a crash. It turns into fat very quickly. Substitute whole wheat flour or oat flour into pancakes or baked goods. You might need to add additional leavening ingredients, like baking powder or yeast. Put barley in your soup instead of rice or try a pilaf with barley, wild rice or brown rice. Eat only naturally-occurring carbohydrates instead of processed carbohydrates.

Avoid processed foods, like white bread, semolina pasta or crackers, or processed sweets like candy bars or sugary vegetables. Try a formal diet plan. If you like the idea of following a more specific diet and putting the planning into someone else's hands, try following a new diet and exercise: Follow a paleo diet and eat grass-produced meat, fish, and seafood, fresh fruits, and vegetables, eggs, seeds and nuts, just like paleo-humans did.

Eat nothing prepackaged or processed. The Raw Food Diet requires 75 percent of your dietary intake to be uncooked. Most people eat a lot of fruits and vegetables, whole grains, nuts, and beans. If you prefer to eat whatever you want and to meet weekly with other people who are losing weight, then try Weight Watchers. If you prefer prepared meals so that you don't have to cook, try Jenny Craig or NutriSystem. Cut the salt from your diet. Eating more sodium causes your body to retain water, which can cause you to feel bloated and gain more weight.

The good news is that you'll sweat that weight out very quickly, so an easy way of cutting some pounds is to eat less sodium in your diet. Instead of salt, try spicing your meals with chili flakes, fresh salsa, or cajun spices and seasonings. Unsalted foods will taste much saltier eventually if you cut salt out for a while and let your taste-buds re-acclimate.

Lots of people think skipping a meal will help to lose weight, but people who have lost weight tend to maintain their weight loss better when they eat three meals and two snacks every day. Make sure that you don't get hungry by eating small portions throughout the day at regular intervals. Between your meals, eat a calorie snack to keep your metabolism burning and to stave off hunger. Be sure that you don't eat a fattening snack such as sweets or crisps. When you're hungry, your body conserves calories and slows down your metabolic processes.

Drinks that are sweetened, whether artificially or naturally, will have little nutritional value and add lots of empty calories to your diet. Do not drink fruit juice or other sweetened drinks. Even natural sugars will increase your daily calorie intake and prevent weight loss. Instead of drinking sweetened beverages throughout your day, drink unsweetened, calorie-free beverages. Some beverages to avoid include: One reason why you might have gained weight is due to eating portions that are too large.

To start losing weight, you will need to eat smaller portions. Eating smaller portions can also help you to keep eating some of your favorite foods while still losing weight. Or, if you want to have a bowl of cereal, check the box to see how much you can have for one serving and use a measuring cup to get the exact amount. Controlling portions doesn't have to mean you're hungry all the time if you try strategies to make yourself feel more full.

Write down everything you eat this week. People who keep food diaries, according to a study published in the Journal of the Academy of Nutrition and Dietetics, lose an average of 6 pounds 2. Keep these tips in mind: Write it all down, including beverages, condiments, and a description of how the food was prepared.

Don't pretend you didn't have that extra glass of wine after dinner. If it goes into your stomach, it goes into the journal. Record your portion sizes in your food diary. Don't eat too little or too much - keep track. Also, read the ingredients list so that you can be accurate about serving sizes.

Carry your food journal everywhere that you go. As an alternative, you can use a diet-tracking app on your smartphone or tablet. Figure out how many calories you should eat each day to lose weight. Losing weight isn't all about weight. The more aware you are of the calories in the food you eat, the more easily you'll be able to eat the right amount of food and do the right amount of exercise to drop a couple of pounds.

Take your food journal and look up each item individually. Keep a running tally and add up your calorie total for the day. Next, look up how much a person of your age, height, weight, and energy level needs per day in calories.

Add about calories to your total. Recent studies estimate that we tend to eat slightly more than we're able to keep track of in a day. Make a meal plan , and stick to it. Decide what you're going to eat this week before you're standing at the fridge and trying to figure it out on the fly.

Buy the right healthy ingredients to eat the way you want to eat, and plan it out by the calorie. If you like to eat out a lot, don't try to totally eliminate eating out.

Instead, plan on eating home-cooked meals six days a week. Cut down on the snacking, or try to make them healthy snacks. Fresh vegetables with guacamole, unsalted almonds, or fruit make for great weight-loss snacks. Let yourself have non-food treats. Promise yourself that if you can follow this for six weeks and exercise if that is one of your goals , you will treat yourself to a pedicure or a massage.

Work indulgence foods into your calorie plan. If you do want to have something that is a little higher in calories, then make sure that you work it into your overall calorie goal for the day. For example, if you are following an 1, calorie plan, and you want to have a brownie that is calories, then you would only have 1, calories left for the day.

Eat fewer calories than you burn. The only surefire way to lose weight is to eat less than you burn over the course of a day. Sounds simple, but it takes work and consistency. If you want to lose weight and stay healthy, you need to start exercising. Aim for 30 minutes of exercise times a week to get started.

Try to tally your energy-output each day. It's helpful to keep track of these with pedometers, or other weight-loss tracking apps that you can use to make this easier. Read the section about exercise for more specific tips.

Instead of thinking that you need to lose 20 pounds, think that you want to lose 1 to 2 pounds this week. Or you can focus on non-pound goals like skipping after-dinner snacks this week or only drinking alcohol on weekends. It is important to understand that weight is entirely a function of input and output. The input is the food you eat and the calories contained therein. The output is your energy output. To lose weight the output needs to be greater than the input.

It is that simple. Do not believe any of the diet fads. Drink at least 2 liters 0. Water has the double effect of both hydrating your body and filling your stomach with a certain volume of a liquid that has zero calories.

The Institute of Medicine determined that an adequate intake AI for men is roughly 3 liters 0. The AI for women is 2. Start doing basic aerobic and cardio exercise.

Start with a small goal of 30 minutes, 3 times per week if you aren't exercising at all currently. Try these steps to get yourself going: Attach the pedometer to your belt and try to take 5, steps daily. Move up to a goal of 10, to 15, steps as you get in better shape. Start by walking to lose weight.

Walking around your neighborhood costs nothing and is a great way to start moving. You can also try other low-impact exercises like swimming, riding a bike or jogging. Try machines at the gym. You can use a treadmill, an elliptical trainer, a stationary bike, a rowing machine or a stair climber.

Start with short sessions and gradually add minutes as you get more fit. Also, use the settings on the machines to increase the intensity as you lose weight. Do a variety of different machines until you find something you like. Consult a personal trainer to make sure you're using proper form, to avoid injury. They're there to help, not to intimidate you. Take an aerobics class. You can take a traditional aerobics class or try any number of movement-based exercise routines.

These are great ways of keeping yourself motivated in a group, having fun moving around, and losing weight. Get into strength training. Start small, aiming for one or two minute sessions per week until you feel motivated to do more. Exercise large muscle groups to burn more calories and lose weight, instead of focusing on specific muscles. Try some of these examples: Start with squats paired with an overhead dumbbell press to work your lower body and upper body at the same time.

Perform resistance exercises while sitting or reclining on an exercise ball. You'll strengthen your core while simultaneously working on other areas.

Use machines and free weights. These tools tend to focus on particular muscle groups like the arms, shoulders, thighs, glutes and upper back. Do these more focused exercises after you work on exercises for multiple muscle groups. Rest at least one full day between strength training workouts so that your muscles can recover. Recovery will help you to avoid pain and injury. If you're not into the idea of exercise for the sake of exercise, try finding a fun activity that you enjoy, which has the added benefit of getting you moving.

Find an intramural league in your town, or just get together with some friends to play a pick-up game every now and then. If you don't like competitive sports, try doing something that you can do by yourself. Swim, or play golf, or go hiking instead of playing a game with a ball and a net. Get a bicycle if you want to find a great way to get around and exercise at the same time.

Don't spend all that time sitting down in your car when you could be burning calories. Find creative ways to eat less. While doing these things alone won't necessarily make you lose weight, they can be helpful little tricks to keep you moving on the right path. Try out the following to help your hunger cravings during the day: