Frequently Asked Questions

QUESTIONS ABOUT CHANGING YOUR BENEFIT ELECTIONS

Why exactly does Abilify cause weight gain?
My issue is I paid for a 3 month program on January 2, for This account can provide reimbursement for qualified dental or vision expenses but cannot reimburse any out-of-pocket health care expenses until the plan deductible has been satisfied; otherwise, the Limited Purpose FSA works like a Health Care FSA. Please note that you generally cannot use the HSA to pay insurance premiums even though they appear in Publication We run WeightWatchers groups and have been able to attract English speaking coaches, however a part of the support materials are in Dutch. It did help me lose weight.

QUESTIONS ABOUT ENROLLING IN BENEFITS

Weight Watchers Corporate Office

I am doing WW online and kind of wish now I was going to meetings instead. After reading your post, I think I will give these more attention! The tips about food in the fridge and always taking a snack with you when you go out, are great! I am glad to see that, on my own, gradually, the contents of my fridge have changed and reflect mostly what you mentioned above.

I even went out and bought snack size baggies for other things like sunflower seeds, etc. I portion out any snacks like that right away, so I can just grab a baggie and know exactly how many points I am getting! Another tip, my husband has ALWAYS done for the sake of saving money and I now strive to do for my health is, always bring a bottle of water with you when you leave the house. There have been so many times in the past where I get thirsty but am not anywhere I could easily walk into a store and buy some water; he just reaches into his backpack and has water any time he wants!

Without having to dole out money, either. I am 50 and have been on protein shakes for meal replacements for a few years. It was successful until I became sensitive to the ingredients. I want to know if this is a great nutritional way to loose weight or just maintain as my matbalism slows as I age? I exercise regularly but when it comes to food I really need help. I tend to either skip meals or crave carbs. So just to maintain and feel great is this for me? A friend and I are going to our first meeting this coming Thursday and I am very excited to start this program.

I am terribly overweight and my Dr. I know this is probably an unrealistic goal in my life and gastric by-pass may be the only option I have. I really need to know if this is possible. I have also had to have neck surgery and major back surgery. Let me tell you my story. But I had to at least TRY! I lost lbs! Once I started the program, I never looked back.

It took just 2 years to lose the weight. I never starved myself to increase my weight-loss because I knew from previous experience that just comes back and bites you big time. What made me stick with it? The freedom to move like I never could before, my boundless energy, loving what I saw in the mirror every day and best of all moving down from a size 28 to a size 6.

Surgery as an option for weight-loss is a serious one to make and for some people, it is the only way. I never considered it for many reasons; the risks that major surgery brings, the tiny meals would be a downer I love food!

I encourage you to try WW and give it your all. Best of luck to you!! Hi Darlene — Thank you so much for sharing your incredibly inspiring story! Does the program work for the stubborn menopausal weight gain? This has truly convinced me to join, thanks for sharing.

I have contemplated trying the new program and now plan on attending the meeting this week. I have pounds to lose. Mad at myself for being so heavy and very frustrated. Tried weight watchers once before and had a terrible leader who started md out with wrong point total.

Was planning on going to a meeting Monday for information on gastric bypass but not a fan of the surgery approach. Thank you for sharing your story. Nice to hear big girls find success also not just the ones trying to lose 20 pounds. I feel your pain. A year ago, I was on points plus and lost 60 pounds. Was under for the first time in years. Then I gained back 45 pounds of it.

Back to needing to lose pounds again. Thanks — your words have encouraged me to give the WW a try. Your story if very inspiring and I hope it works for me too!

How do you make yourself eat the foods that are good for you? The only vegetable I eat with dinners is corn. I eat by taste and at 55 how do you change that thinking? Where do I begin. I m 61 and have tried ww a few time. Have gone up and down the weight loss and gain tower. Nd I m at the gain again. Even being in a coma for a month did not give me weight loss.

So 4 yrs ago I died and was brought back to life. Everything I eat makes my stomach hurt. No one knows why. So after watching one of my faves. Jennifer Hudson last night on the acadamy awards. I said to myself. I know you have a chef. Skinny legs and a huge midsection. How can I be helped doing the online version. I have joined WW severall times and the last 2 times I did lose a pound but never could get pass that, I would lose then gain it back. I am a bit reluctant to join again, I do not want to waste the money again.

Can you give me some pointers on making this work for me. I need to lose 20 pounds. Hi Marietta — Sorry you have been struggling so much with WW lately! I know the meetings make a huge difference for people, so one idea could be to try out different meetings until you find a group and a leader that you like. Also, planning is a huge piece for me, so taking some time on the weekends to plan for the week can set you up for success.

Men have it easier when it comes to weight loss! I know i need to get moving but Do you think the WW online tools would help with this nasty menopausal weight? I do think the e-tools are a great option, especially since they are cheaper than the meetings or the online program.

Hi beth I really want to lose weight but im not sure what program to choose I really prefer the online version because I have a baby and its hard for me to attend the meetings and my car is down right now. I need help and fast I also have a gym membership to work out so I just want to know if the online version is good and do it works. I have been successful on WW. I made my goal years ago and have kept it off with the exception of 5 lbs.

I would very much like to purchase the books that have the new point values. Maybe this helps to sleep thru the side effects. If u get nausea after taking it, could u ask your doctor about u dosing it at night so u sleep thru the things like headache and nausea? And how about a smaller dose? I have a history of being very sleepy on antipsychotics and so am unhappy with them.

This is the first med in the antipsychotic range of meds I was willing to try, so maybe the Dr made it night time due to my history as well. I have been on many of the meds you described and I will say this Abilify saved my life, literally. I initially gained a few pounds, but in the scheme of things, being alive and stable is more important. What good is it to feel depressed and suicidal? I personally promote the drug, the only setback is the cost. I have the same symptoms please advise how much weight you have gained over what period of time.

Also has the weight gain stopped. What dosage are you taking and for what period of time. Thank you for your your help. I have gained 50 lbs on 2. I am currently exercising, lifting weights and trying to eat more protein. I lost 3 lbs in a month. It is so frustrating. I am so tempted to buy diet pills, but I fear what they can do to upset the fragile balance of my life.

I never had a problem losing weight in the past, I can only assume that the increase of Abilify from 1 mg to 2. Anyone have any suggestions? I suffer from the same things as you and abilify worked great for me, but the weight gain was so out of control I had to stop.

I gained over 65pounds in about a year and a half. The major disgust In myself makes me more depressed than ever. I am now very reclusive and don't talk to anyone.

Nothing I did helped. I just kept gaining whether I ate or not. Not worth it to me. I know this response is coming very late but you mentioned the very high cost of Abilify. I wanted to let you know that the drug company that makes Abilify, Otsuka American Pharmaceutical Co. Even deliver them straight to your door.

It was a godsend for me back when my insurance company didn't cover Abilify because as you said; the price is outrageous!

I hope you see this and it can be of some help to you. I am about to start abilify and the weight gain has been a concern.

I would like to add a comment to the some of the previous comments I have a degree in nutrition, that being said , muscle weighs more than fat!! So, if you work out Dear friend, my doctor told me to do weights and eat protein and on a low dose of Abilify i gained 80lbs!

I am getting off of Abilify. If you can, check out Dr Peter Breggins book on psychiatric med withdrawal. I did and never looked back i am on Weight Watchers and have lbs ib total to lose!

And its been almost 80 days no abilify and i am fine i just hope i can lose the weight now and that its not permanent! First of all almost all anti depressants cause weight gain but abilify and lamotrigine have been the worst for me; have gained 30 lbs in six months.

My appetite is uncontrolable whereas previously I had a very small appetite. Apparently the weight gain is related to water retention.

I was on Lamictal for several years but never gained weight. I took Seroquel for a little over a month and gained 15 lbs. I'm not about to start gaining again after going through all of that!

Well, it's been almost a year and I'm wondering if you'd like to provide an update on your experience? I've been on Abilify twice in the last two years: Both times I had to stop due to weight gain. Abilify helps me to feel good, hopeful, positive - very content really - but I cannot stop eating. Once any food enters my month during the day, I'm 'hungry' until I manage to get to bed. The 'hunger' is more like a craving - yes, similar to the 'pregnant-mom-cravings' except Abilify cravings are not for a very specific food.

Abilify cravings for me are for any sugar I can find. I even had to stop having a supply of brown sugar in my cupboard because I'd eat it straight from the container by spoon! This time I added Abilify with great reluctance and much arguing with the psychiatrist. Eventually I gave in but decided I'd only stay on it until I felt consistently good for a few weeks I gained over five pounds!

I still feel really good, except for the depression that gaining weight caused me, and think I can keep that good feeling by taking extra diligence to keep my 'inner negative voices' at rest. I realize it's been awhile since you posted this but hopefully my response will help others too. I was on 40mg of Prozac and then my doc added Abilify very recently since I've seemed to develop a tolerance to the Prozac.

I've been going through a very "black" period and so bad that my body actually ached all over. Well, within a couple of days of starting the Abilify, I felt soooo much better - the dark cloud was lifting. However, as I write this today about a week later , I have a ravenous appetite!

It's so intense that I almost feel nauseous because nothing seems to stop the craving; no matter how much food. So, I told my doc about it and he put me on a low dose of Topamax to offset the incredible hunger. I appreciate him trying to help me out so that I can continue on the Abilify and feeling much better.

I am not a model, but I am 5' 3" and went from lbs to lbs in a matter of days! I am also a recovering Bulimic and I didn't need anything that was going to start my bulimic activity again. Ravenous hunger would do it for sure! I noticed that you and I eat almost the same type of diet and I know how the weight gain can play tricks in our minds. Please stay positive and know that you are among many friends on this forum that have experienced the same - out-of-this-world hunger pains.

You are feeding your body great healing foods and just know that there is another med that just might help you through this; it was a god-send for me! To answer your question about what is Topomax. It is a med used for people with migraine headaches. My doctor prescribed it to me as and "off label" use because one of the side effects of Topomax is lack of hunger. So in a smaller dose, this helps people deal with the horrible hunger pains because of the Abilify.

I hope that answers your question!? I highly advise against Topamax. Do research on this med! It is actually an anti seizure medication. It slowed my brain down so much I was a danger to myself. Spacing out while driving, cooking, etc. Lost 15 lbs in 6 weeks. I'm sorry but I'd rather be fat than dead. Next time l see my doc, l will ask him about Topamax. I am on phenobarbital for seizures 30 yrs and,actually my dr suggested topomax over the pheno.

I have been on antidepressants , ect, for over 20 years. When your emotions become so extreme that it's hard to function normally. It is because those electrical impulses are out of control. Psychotropic meds tone those electrical impulses down, unfortunately, they tone down ALL electrical impulses in the brain. This is where all the side effects come in; memory loss, unable to focus, weight gain, headaches, dizziness Lol hope this helped! Your insight was greatly appreciated!

The worst is when l ask to watch some movie and he says "we watched that already. Like you, l too wish for a"smart drug. I've been on and off anti depressants for the past 20 years, but consistent the past 4 years. I take XR of Wellbutrin, 20 mg of Lexapro, Klonopin 1mg tab 3 times a day and was recently added 10 mg of ability. This is the most psych meds I have ever been on and frankly am tired of taking all these meds because each one has its own side effect.

I have gained 25lbs in the last 7 months and my PTSD nightmares have become more intense and violent. Weight gain is an obvious side effect of the ability. Ability has made a difference in stabilizing my depression, anxiety, etc, but my self estemmviscincthe toilet with the weight gain, lack of sleep, short patience and tolerance and a battle of bottled up anger.

I pray to be mentally stable again with very minimal meds. Good luck to all that go through our challenges. As my title implies, I've been on Abilify for a record of years. I'm not so sure how long, but at least 13 years and I'm 47 now.

In that time, I was also mostly on Wellbutrin mg - mg. I always remained daytime tired despite taking the damn meds. I never understood why my psychiatrist insisted on not changing the formula. I've developed high blood glucose, high blood pressure, plus I'm afraid incipient stage of Tardive Dyskinisia - ie in my case a rather infrequent involuntary muscle twitch in my hand and arm.

Weight gain is no doubt due to Abilify - 10 pounds in last 2 years. Plus another doc dropped the Wellbutrin for what he thought was a brilliant anti-depressant he said recently. Can you believe this???? This is a racquet!!! Has anybody else had problems with product exchange from pro to smart points. I have been trying to exchange my scales in meetings since January — the leaders kept saying that they had not had no stock.

I spoke to a supervisor today for half an hour. I send email after email to take my name off your mailing list and each time I am told it will take three weeks but three weeks pass and I still get emails. Since I have requested many, many times to stop sending them I call them spam. I find your IT department way behind the times. I was told the last time I joined that your IT department was finally coming into the 21st century.

There are free apps that do the point thing and they are so much better than yours. Not with your company. They just keep on coming no matter how many times I ask that they stop.

Other people I have talked to about this hate your website. I just looked up your reviews and I guess a lot of people are not happy with your company. Do you even know what is going on in the company that you are president and CEO of?

Do you even care? I was shocked to see the pages and pages of complaints regarding the business operations of WW International.

I mistakenly thought my nightmare experience was unique! And because WW is the epitome of incompetence, you will never see a refund. Kiss that money goodbye and recognize that your new battle will be to have your membership successfully cancelled. There are numerous situations of WW continuing to charge after a cancellation.

Can you imagine a company staying in business with the rudest, most arrogant, most ignorant support staff in the world? How do they get away with it? Well, not until Oprah! At the meeting today….

Can we just go and be healthy without being dragged through this muddy mess of the politicalworld! My girlfriends and I used to attend WW faithfully. I have been a Lifetime member since and always enjoyed attending meetings and getting tips from fellow members or just listening to a leader give some advice that could maybe help me avoid that greasy, cheese stuffed pizza slice.

I cancelled my monthly pass 3 times in that last year. I kept re-joining thinking it was the leader or the group, but it turned out it was your new philosophy on getting members involved in the weekly meetings, whether they wanted to be or not. You are losing members. I joined Weight Watchers to lose weight.

I did not join to make friends or be a public speaker. You are asked to stand up and offer your findings to the group. No more can you just sit quietly in the back and be a wallflower by choice. Most of us want to be wallflowers, by the way. We are mortified to be battling extra pounds and and would prefer to be invisible. When I was a kid in school, I dreaded being asked by the teacher to pair off with someone in the class or join a group for some assignment. I used to attend meetings in Los Angeles.

Her meetings were standing room only. She was a rebel and we loved her for it. I have been to 3 different meetings with 3 different leaders in 3 different cities and they are all following the same damn script. These meetings are very small. Like 3 people small. There is a reason they are not well attended.

My old friends have all left Weight Watchers. I would love to re-join. I still need to lose that 20 pounds that crept back on me over that last 10 years, but I will have to lose it using another weight loss program.

BTW, has anyone screened these leaders for personalities? I went to one meeting where the leader said that water was a good snack. I am a former TV producer and now I train people to be good on camera. Thank you for reading my email. I cancelled after they introduced the new plan and they continued to bill me. I had to call my CC company and file it as fraudulent to get it removed.

NOW there are 2 charges for WW magazine. No one has a clue. I can never get a straight answer to any question I ask. If u ask 3 people u get 3 different answers with sarcasm attached. I was told that only corporate can help you ….

This is unfair, because she informed WW prior to the exploration date of her card. Weight watcher is penalizing her and probably others just to raise their fees even if WW are wrong. Exact same problem and now I called for over a month and no one can help me cancel. I would like to make a complaint about the Arizona Weight Watchers Franchise.

I have been a member of weight watchers for 15 years. She would call me out in front of the whole group in the meeting for choosing a Vegan lifestyle because her husband is a butcher. She is not knowledgeable about the most current information regarding healthy nutrition and healthy lifestyles. Every meeting she would get up in front of the group and tell us about herself and her weight loss struggles. It was as if she used the meeting as a catharsis for herself.

She would just talk endlessly about herself. No one else got a chance to speak because she would just stand up there and talk about herself for 30 minutes. Colleen Kerridan has contacted Weight Watchers and informed us that these complaints were made by someone using her name. The customer reps have difficulty understanding the English language. I asked and confirmed 3 times about the on-line plan being an ongoing 3 month plan.

I was reassured that this was the case similar too the monthly pass. Okay so today I am in chat room with another rep so i can submit my my rebate for for having lost 10 pounds and I am told my reference number is not available on-line and I notice that I am now going on a monthly plan because after the first 3 months that is how it works!!!

I feel like bait and switch. That is a scam. Oprah better get into corporate. The plan is working which is the only reason why I am trying to work through these issues.

I will never ever recommend this program to anyone. I too am extremely frustrated with the whole WW Thing.. I am now trying to speak to someone in the corporate office; I have called 5 times and each time they automated voice tells me to hold and someone will be right with me Each time I hold for 10 to 20 minutes while it just keeps ringing and then I am disconnected.

I want my money back and I want it NOW. He talked to me like I was stupid, I had a horrible experience with WW customer service. I eventually got a hold of a supervisor who actually could speak and understand English, she was professional and handled the situation to my satisfaction.

Each time I see that commercial, it makes me laugh. You really got it wrong when you chose her as a spokesperson. Why would anyone choose WW just because you have Oprah gloat that she can eat bread?

How many diet plans has she used? Who can relate to her? With your New spokesperson, Oprah telling the world how she Loves Bread and having it everyday. Well guess what, No WW bread. Really do you need a billionaire promoting WW, making even more money by buying stock.

She can afford a trainer and chef. How about an average person???? Put the Bread back where we average people can buy it. I was treated so rudely, requested a supervisor and was left on hold for almost an hour. I have had numerous problems with their app and also being on hold for over 45 mins to either be disconnected or to be rudely spoken too.

Here is the number for the corporate office and their fax and their fax is the chief financial officer is Nicholasville P. I ewould to get information regarding establishing operations of weight watchers in Nairobi Kenia.

I admire many, many things about Oprah Winfrey, but I joined Weight Watchers to be part of a community of peers. Can Weight Watchers just be Weight Watchers? Watching the queen of arrogance sitting on her throne talking down to those below her is repulsive. I am writing to express my dissatisfaction with Weight Watchers and your new program.

I joined Weight Watchers on December 31, for the 3-month online program. I was very unhappy with the new program, and the new website was never working properly. Frustrated, I called the number to Weight Watchers and finally was able to cancel my program on January 4, and I requested a refund. Apparently the entire program was cancelled effective January 4, , because I have not been able to log into my account after that date. Since I only used the program for 4 days, and was not able to log into the program after January 4, , I feel that I am entitled to a refund of at least two months — not just the one month I have been refunded.

I am not very happy with Weight Watchers at this point. I have been a member off and on for several years. I was really looking forward to the new year and joining Weight Watchers and having success. However, I do not like the new program or the new website.

It is very difficult to use. My reason for contacting you is Oprah Winfrey. We have watched Oprah yo-yo diet for years, bouncing from one diet to another, just to fail. Just to work at Weight Watchers you have to be at goal. Yet there Oprah is in all her fatness and glory. Oprah has some kind of cult following, but not everybody follows her. What is it going to do to Weight Watchers when the public watches her lose a few pounds on Weight Watchers just to gain them back?

Weight Watchers might be good for the person that needs to lose a few pounds, but it fails miserably when it comes to the morbidly obese, and the people that suffer from Binge Eating Disorder. What you need to get into is the real meat and potatoes no pun intended and help the people that need it the most. We all know what to eat and how to exercise. You also need new material because it is the same old stuff week after week, month after month, and year after year.

I can almost set my watch to what week it is and what lecture that I will be listening to. One last thing before I go, you need to stop discriminating against the very people that you are supposed to be helping.

Have you ever stopped to think that maybe people can get more from a person that is going through the program than somebody that has just lost a few pounds? I have over pounds to lose. For me listening to somebody talk about losing 15 pounds to get to goal is just plain disheartening!

One more thing, stop the advertising where Oprah is fat shaming people. Your ads with Oprah are not sincere, she is rich, she can buy what every she wants, I will not join WW due to your spokes person. Oprah tried everything best chef, trainers and now a miracle weight watchers. Please this proves Oprah and weight watchers are phonies. I would like to know more about the Oprah campaign for WW; when will her ad launch? Will the public see her dieting experiences? Will there be TV ads?

My brother went to weight watcher meeting in Scotts Bluff Nebraska at 6 PM on Wednesday night as your website listed there was a meeting. There is no way to contact the corporate office to escalate this issue up. And if the website lists it then there must be a meeting at that time. In the last hour since my online chat and my call to the number I now see Scottsbluff meeting time has been updated to show on your website as Tuesday night at 6 PM.

I just got back to the number and ask the support person who just updated that time and Sandy said she had no way of knowing. So what help is your number and your online chat if they never can answer questions. I will have to wait to try calling them tomorrow. I agree with you Joy. That person needs training on customer assistance. I am having the same problem in trying to reach knowledgeable people who are responsible for decisions at weight watchers.

This program has been screwed up for months! I have waited a long time for these online bugs to get worked out by weight watchers. Finally I contacted their number, but could not get a simple answer to my question — what is the future of the online etools calculator?

I am told by our meeting leader leader that the calculator online is not the way it is going to be when they finally get it fixed. She says there will be four numbers to type in to obtain a points value. The calculator now has seven numbers that have to be typed in. I am going on three months without a proper set of etools after this program change, and yet I have been offered only two months in fee recompense. I am told the new version of this analog calculator requires that 4 numbers be typed in, not 7.

So from whom am I supposed to get a clear answer? I have no opinion of her presence in this program one way or the other. In March I had signed up for the WW magazine and sent a check for the payment.

Someone in your checking dept. It took me 2 months to get this sorted out with my bank because they also had to work with WW to get it refunded.

What a pity that such a great program to help people with health issues is losing the reputation it had. I have no idea if you or anyone else ever reads these posts. Because it became a health challenge I decided I would join WW coaching plus program. I joined this week, on Monday to be precise and had my first call with the coach. She was very nice however being a business coach myself and working with people in life and business coaching for over 20 years your training of these coaches is very lacking.

When I joined I was told I would be able to email the coach with questions at any time. The coach told me she only checks email on the WW site once daily and would get back to me within 24 hours. Questions about food or my plan should be addressed faster if I need information that day. I also did not know I would have to email via WW website. Misleading by your customer service. Today I spent nearly an hour on the phone with customer service trying to get answers to simple questions.

When I asked to speak with a supervisor the agent hung up on me. She put me on hold for so long I had to hang up. I finally contacted your online coach system where I received the answers I needed from a very nice, helpful intelligent person called Kim, who deserves to be a coach not online but working directly with people. Certainly more helpful than the coach I was given.

My problem is straightforward but appears to fall outside the WW organisation structure. I manage the staff wellbeing programme at the British school in the Netherlands. So we are in the WeightWatchers Benelux territory, but have English staff. We run WeightWatchers groups and have been able to attract English speaking coaches, however a part of the support materials are in Dutch.

The country manager tells me this cannot be changed. Now I have 2 employees who want to join online. WeightWatchers Benelux can only give this to me in Dutch; a language our staff do not master. My frustration is that your organisation appears unwilling to address the issue.

Do you that it is difficult, if not impossible, to contact individuals. They are intensely insulated from their customers. Is it really so awful to communicate with the people who make your jobs possible?

I have never in my life spoke to a company that does not know anything about billing. BOA says that weight watchers is not finalizing the payment, therefore it is dropping off of my account.

They cannot pay it if it is not finalized. I have tried to explain this to Weight Watchers. All they keep saying is. They do not have a financial institute. All I am trying to do is make sure you weight watchers get paid on my due date instead of having to run the payment multiple times, My point is everyone i have spoken to in reference to this is very rude and incompetent and all they want to do is argue, scream and not even try to help.

Not everyone is trying to get out of making payments. I just wanted it to work correct the first time. I ask to change the date to see if that would fix the issue, but they really freaked out on me over that…..

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