I clicked change my order through the email the the shakes were not an option? It's sort of their way of convincing you to stick around. The Nutrisystem Consumer Experience Team. All attempts to contact the complainant have failed. Sorry to hear that that was your experience.
Hope you were able to get in touch with the right person, though. I want to cancel this order I have moved and there will not be anyone there to accept the food. For now I would like to cancel the order. Could I get a more in detail way to add the shakes?
I received the email that I will be charged for next months in several days, however we have decided the plan is not for us- but shakes would be nice. I clicked change my order through the email the the shakes were not an option?
Does this switch need to be made through customer service? They were super helpful when I called. Is there a waiting period between when you can cancel and re-start as a new customer? Most coupon codes are for new customers which I am not. If I cancel, how long do I need to wait to sign up as new customer and receive those discounts?
I would call customer service — or use the Nutrisystem contact page to open up a live chat with a representative — you can do that here: I cancelled my account on 8;17 a.
It is the 16th of April and their still not here. We would like to contact you regarding your experience and look into this for you. Would you be willing to write us at consumerexperience nutrisystem. We look forward to hearing from you. The Nutrisystem Consumer Experience Team. Read the terms and conditions carefully.
They explain that you can cancel in the first 14 days for a full refund. After that, you are responsible for any food consumed as well as your discount since te discount is applied under the assumtion you will be ordering regularly think of it as a bulk discount. When you sign up for auto-ship, they discount your rates for your entire program. They also very clearly explain that if you do not cancel in the first 14 days, you will be responsible for the auto-ship discount that was applied to your first month.
If on the phone, they tell you this amount. On the web its in the fine print. Sounds like this person didn't understand what they bought. Sounds like Kate works for Nutrisystem a dishonest, consumer-hostile company that makes it easy to sign up, and much more difficult to cancel. While most people understand this side of the program, there are some who are not aware of how it works or the consequences of being unaware of its rules.
Forewarned is forearmed , after all! You might think that getting customers to sign up for auto-delivery might sound pretty underhand at first blush, but when you stop to consider the company's position it is actually pretty fair.
Of course you need to know about it before you sign up for the program because it's important so that you can avoid any unnecessary additional costs that you may not have otherwise been aware of.
Here are the reasons why:. The company are in this business to make a profit. When they advertise a great offer, like money off the first month or free weeks of food, someone still has to pay for that, and if the customer isn't paying, then the company is.
That means they don't get a profit. Well, the delivery driver still has to be paid for shipping the food to your home. The raw ingredients for the food have to be paid for. The company employees have to be paid for preparing the food and packaging it up. The customer support people have to be paid for taking your calls.